3. How we use your information

We use your personal data to:

• Provide, operate and improve our website and services

• Respond to inquiries and provide customer support

• Process bookings, appointments, and service orders

• Send service-related communications (e.g., confirmations, updates, billing notices)

• Detect, prevent and address technical and security issues

• Analyze site usage and performance for business and marketing purposes (in anonymized form where possible)

We will only use personal information for purposes compatible with those described above unless we obtain your consent or are required by law.

4. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and collect analytics about site usage. Most browsers allow you to block or delete cookies — consult your browser’s help documentation if you wish to do so. Disabling cookies may limit some features of the website.

Examples of cookies we use:

• Session cookies to maintain your logged-in session

• Persistent cookies to remember settings

• Analytics cookies to gather anonymized site usage statistics

5. Sharing and disclosure of data

We do not sell your personal information. We may share personal data:

• With trusted third-party service providers who help deliver our services (e.g., hosting, analytics, email, ticketing) and who process data on our behalf under contract

• When required by law, regulation, or legal process, or to respond to lawful requests from public authorities

• To protect the rights, property or safety of Evo Customs, our users, or others

• In connection with the sale, transfer or reorganization of all or part of our business (you will be notified if such transfer occurs)

Where third parties have access to personal data, we require them to employ appropriate security and privacy safeguards.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion, we will remove your personal data unless we’re required to retain it for legal or operational reasons.

7. Security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. These measures include TLS/HTTPS, access controls, and secure hosting practices. While we strive to protect your data, no internet or storage system is completely secure — absolute security cannot be guaranteed.

8. Your rights

Depending on your location and applicable law, you may have rights including:

• Accessing the personal data we hold about you

• Requesting correction or deletion of personal data

• Objecting to or restricting processing of your data

• Receiving a copy of your personal data in a structured, commonly used format
  To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe consistent with applicable law.

9. International transfers

Evo Customs may store and process data on servers located in different jurisdictions. When we transfer personal data internationally, we use contractual or other legal mechanisms required by applicable law to provide appropriate safeguards.

10. Third-party links and embedded content

Our website may contain links to other websites and embedded content from third parties (e.g., social media feeds, videos). These third parties have their own privacy practices, and we are not responsible for their content or privacy policies. We recommend reviewing any third party’s privacy policy before providing personal information to them.

11. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us and we will take steps to delete such data.

12. Changes to this Privacy Policy

We may update this Privacy Policy at any time. When we make material changes, we will update the “Effective date” above and where appropriate provide additional notice (for example, via the website or email).

13. Contact us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact:

Evo Customs
Musaffah M32, Musaffah, Abu Dhabi, United Arab Emirates
Email: info@evocustoms.ae
Phone: +971 50 900 2246